Privacy Policy – Edusyntech

Privacy Policy and User Agreement

Dystherapy is designed to support the educational needs of children with dyslexia and their families, offering a personalized experience on the devices our users prefer. This privacy policy is intended to provide clear information about how we collect, use, and protect your personal information. We are committed to treating your data with care and respect.

Dystherapy Mobile Application
Available on:
Android: Google Play Store
IOS: Apple App Store

Privacy Policy

This privacy policy outlines how we handle information collected through Dystherapy’s website and mobile applications.

1. Types of Information We Collect

We gather two main types of information—personal and anonymous—and may create a third type, aggregate information, by combining the two. The categories of information we collect include:

Registration Information: Details provided when creating an account, such as first name, surname, country of residence, gender, date of birth, email address, username, and password.
Transaction Information: Information shared when requesting a service or purchasing a product, including postal address, telephone number, and payment details.
Public Forum Information: Contributions made in public forums on our sites and applications.
Messaging Information: Data from messages sent via our apps, whether one-to-one or within limited groups, where legally permissible.
Third-Party Platform Information: Information shared when using Dystherapy’s applications on third-party sites (e.g., social media) or when linking a third-party profile with your Dystherapy account.
Location Information: Location details provided by mobile devices or associated with IP addresses when using our applications, where legally permissible.
Usage, Viewing, and Technical Data: Information like device identifiers and IP addresses collected during visits to our sites, usage of our apps, or when interacting with emails from us.
Time Spent: General application session data to track how long users interact with our app.
Word Usage: Data collected when users tap buttons or interact with words inside the app to help optimize the user experience and improve content.
Navigation Data: Information about how users move from one page to another inside the app to enhance the overall experience and content.
Onboarding Data: Preferences selected during the onboarding process, such as grid size and vocabulary settings, used to generate personalized boards within the app.

2. How We Collect Your Information

We collect information that you provide when you request products, services, or information from us, register for an account, participate in public forums or other activities on our website and applications, respond to surveys, or interact with us in other ways. If you provide information to us via a third-party site or platform (for instance, through Dystherapy applications), that information may also be collected by the third-party platform. The data we collect is governed by this privacy policy, while the data collected by third-party platforms follows their respective privacy policies. Any privacy settings or choices you make on a third-party site or platform will not impact how we use the information collected directly through our applications.

We also collect information using technology such as cookies, Flash cookies, and Web beacons when you visit our website and applications or use them on third-party platforms. For more information about online tracking and advertising, including how to disable cookies, please see our [Online Tracking and Advertising] section.

Additionally, we may supplement or update the information you provide with data from other trusted sources.

Information is also collected when you enable push notifications and interact with them, for example, when you respond to a promotion alert or other notifications from our application.

3. Use of Your Information by Dystherapy

Dystherapy will act as the data controller for your information. In some cases, other entities within the Dystherapy ecosystem may have access to your information when they perform services on behalf of the data controller (as a data processor) or, where allowed by applicable law, for their own purposes (as a data controller). This may occur for the following purposes:

Providing Products and Services: Delivering the products and services you have requested.
Communication: Keeping you informed about your account or transactions with us, and sending you updates about features on our platforms or changes to our policies.
Offers and Promotions: In line with local laws and the choices you have available, sending you offers and promotions for Dystherapy’s products and services, or those of third-party partners.
Personalization: Customizing content and experiences to suit your preferences.
Advertising: Providing advertising based on your activity within our app and across third-party platforms. For more information about how we use your data for personalization and tracking, please refer to our [Online Tracking and Advertising] section.
Optimization: Enhancing or improving our products, services, and overall operations.
Policy and Legal Compliance: Detecting, investigating, and preventing any activities that may breach our policies or violate the law.

4. Sharing Your Information with Third Parties

We do not share your personal information outside of Dystherapy except in the following limited situations:

With Your Consent:
When you allow us to share your personal information with another company, such as:
- Electing to share your personal information with carefully selected companies so they can send you offers and promotions about their products and services.
- Directing us to share your personal information with third-party sites or platforms, like social networking sites. Please note that once your personal information is shared with another company, it becomes subject to that company’s privacy practices.
Cooperation with Medical or Educational Institutions:
When we partner with medical or educational institutions to provide services, such as co-branded Dystherapy programs or research initiatives. In these cases, your data will be anonymized, and institutions are prohibited from using your personal information for any purpose other than delivering the relevant services, in accordance with applicable law.
Service Providers:
When third-party companies perform services on our behalf, such as handling customer service or delivering packages. These companies are prohibited from using your personal information for purposes other than fulfilling their duties or as required by law.

5. Your Controls and Choices

Dystherapy gives you the ability to exercise certain controls and choices regarding how we collect, use, and share your information. In accordance with local laws, your controls and choices may include:

Account Management: You can correct, update, or delete your registration account at any time.
Subscriptions and Alerts: You can change your preferences for receiving subscriptions, newsletters, and alerts from us.
Offers and Promotions: You can choose whether to receive offers and promotions from Dystherapy for our products and services, or those we believe may interest you.
Sharing with Other Companies: You can decide if you want to share your personal information with other companies so they can send you information about their products and services.
Targeted Advertising: You can choose whether to receive targeted advertising from various ad networks, data exchanges, and marketing analytics providers.
Access and Modification: You can request access to the personal information we hold about you and request that we amend or delete it.

You can exercise these controls and choices by visiting our Communication Preferences section, contacting Customer Support, or following instructions provided in the communications you receive. Please note that if you choose not to allow us to collect certain personal information, we may be unable to provide some products and services to you, and some services may not be customized to your interests and preferences.

If you have any questions about the specific personal information we process or retain, please contact Customer Support.

6. Children’s Privacy

We understand the importance of providing additional privacy protections for the personal information we may collect from children through our website and mobile applications. Certain features of our applications are age-restricted, ensuring they are not accessible by children, and we do not knowingly collect personal information from children in relation to those features. When we do collect personal information from children, we take extra precautions to protect their privacy, including:

Parental Notification: Informing parents about our data collection practices for children, such as what types of personal information we collect, how it will be used, and with whom it may be shared.
Parental Consent: Where required by law, obtaining parental consent before collecting personal information from children, or before sending them information about our products and services.
Limited Data Collection: Ensuring that we only collect personal information from children that is reasonably necessary to participate in an activity.
Parental Access: Providing parents the ability to access, review, and request changes or deletions to the personal information we collect from their children.

Children’s Online Privacy Policy

Dystherapy is committed to safeguarding the privacy of children who use our application. This Children’s Online Privacy Policy outlines our practices concerning information collection, disclosure, and parental consent when dealing with children under the age of 13, in accordance with the U.S. Children’s Online Privacy Protection Act (COPPA).

For more details on how to protect children’s online privacy, please visit OnGuard Online.

a. The Information We Collect from Children, How We Use It, and How We Communicate with Parents

Dystherapy offers a range of activities for children, including educational games and interactive features. Some activities may involve the collection of personal information from children. Below, we summarize how and when we will notify parents and seek their consent.

Registration: Children may register to access certain features of our application. During registration, we may ask for a parent or guardian’s email address, the child’s first name, and other basic information for security purposes. This ensures that only the necessary data is collected to provide the child access to the activity. If a child fails to provide the required information, they may not be able to use certain features of the app.
Parent Email Address Collection: In compliance with COPPA, if a child under 13 registers, we will request a parent or guardian’s email address before collecting any additional personal information. If you believe your child has registered without your consent, please contact us at support@edusyntech.com.
Content Generated by a Child: Certain activities allow children to create content (e.g., stories, drawings). If the content could potentially include personal information, we will either pre-screen it or seek parental consent before collecting or displaying the content.
Parental Consent:
- Email Consent: We will seek parental consent by email when collecting personal information from children. If parental consent is not received in a reasonable time, we will delete any contact information provided by the child.
- High-Level Consent: For content that may be publicly shared, we may seek additional forms of parental consent, such as a phone call or a signed consent form.
- Teacher Consent in Educational Settings: For school-based activities, teachers or school administrators may act on behalf of parents in granting consent for collecting information from children. However, schools are required to notify parents.

b. Sharing Information Collected from Children

We may share children’s personal information in limited circumstances, such as:

With Service Providers: We may share information with service providers who perform business-related functions for us, such as customer support or technology services.
Legal Requirements: We may disclose personal information if required by law, such as in response to a subpoena or court order. Additionally, we may share information to protect the safety of children, prevent illegal activities, or protect the integrity of our application.

c. Parental Choices and Controls

Parents can choose to restrict the collection of personal information from their children or request the deletion of any information we have collected. However, deleting this data may result in the termination of the child’s account or access to certain features.

Parents can manage their child’s personal information by:

Accessing the Child’s Account: Parents can log in to the child’s account to view, change, or delete personal information.
Contacting Support: Parents can contact Dystherapy Support at support@edusyntech.com to request access, changes, or deletion of their child’s personal information.

7. Data Security, Integrity, and Retention

Protecting the security, integrity, and confidentiality of your personal information is our top priority. We use a combination of technical, administrative, and physical safeguards to help ensure your data is secure from unauthorized access, misuse, or modification. Our security protocols are regularly reviewed and updated to incorporate advancements in technology and best practices. However, it’s important to note that no system is entirely immune to security breaches.

We retain your personal information only for as long as necessary to meet the purposes outlined in this privacy policy, unless a longer retention period is required or allowed by law.

8. Data Transfers, Storage, and Global Processing

As a globally operating platform, we may transfer your personal information to Dystherapy’s affiliated entities located in different regions around the world for the purposes outlined in this privacy policy. Regardless of where your personal information is transferred, stored, or processed, we take reasonable precautions to ensure that your privacy is protected.

For data transfers from the European Union, we comply with the applicable legal frameworks, such as adhering to the Safe Harbor Principles set forth by the U.S. Department of Commerce, using European Commission-approved standard contract clauses, or other legal mechanisms to ensure proper safeguards are in place. When necessary, we will also seek your explicit consent. Similarly, we follow the relevant principles for transfers of personal information from Australia.

9. Fees and Payment

Some of our services are free to use, while others require payment. Additionally, certain services may initially be offered for free but may require payment after a specified period, which may be automatically charged. We will always provide clear details about the payment terms of any paid service before you commit to it, and these terms will be incorporated into this agreement.

When purchasing services like a premium version of the Dystherapy app, you may make your purchase through our App (in app purchase). In addition to our terms, you will also be subject to the terms of the respective app store provider. We may adjust the price or modify the services at our discretion, but if you are already paying for a service, we will notify you in advance if the price or the nature of the service changes. We are not responsible for any losses incurred if you fail to update or cancel a subscription after we have informed you of such changes.

You can pay for certain services (either via our website, within the app, or through an app store) using an auto-renewing subscription. This means your subscription will automatically renew at the end of each subscription period unless you cancel it. If not canceled, you will be charged in advance for the next subscription period. Auto-renewal subscriptions can be modified or canceled by adjusting your settings with the respective app store provider, or if you purchased directly from us, through the app or by contacting us at support@edusyntech.com.

We offer a 2-day refund policy. If you cancel within two days of starting your subscription, you can request a refund through the payment provider. If you cancel after the 2-day refund window, you will not be eligible for a refund for the remaining period of that subscription cycle. For refund requests related to services purchased from our website or app, you can contact us at support@edusyntech.com. If you purchased the services from an app store provider, you must contact the app store directly for refund requests, as we cannot process those refunds.

10. App Usage Suitability

Our app is suitable for use under the guidance and supervision of family members, parents, and teachers. It is specifically designed with the safety and development of young users in mind. We encourage parents to take an active, supportive role while their children use the app.

11. Changes to this Privacy Policy

We may update this privacy policy from time to time to reflect new technologies, changes in industry standards, regulatory requirements, or for other reasons. If any changes are significant, we will notify you, and where required by applicable law, we will seek your consent before making those changes effective.

12. Comments and Questions

If you have any comments or questions regarding this privacy policy, please contact our support team at support@edusyntech.com. Please note that our website and applications may contain links to external sites that are not under our control, and we are not responsible for the privacy practices of those third-party sites. We recommend reviewing the privacy policies of any external websites you visit that may collect your personal information.

Definitions

Aggregate Information: Refers to data about groups or categories of users that does not identify, and cannot reasonably be used to identify, any individual user.
Anonymous Information: Refers to data that neither directly nor indirectly identifies, and cannot reasonably be used to identify, an individual user.
Application: Refers to any program or service operated by us (or on our behalf) that may appear on various online, mobile, or other platforms, including those managed by third parties, and allows us to interact with users.
Children: Refers to individuals who are not of legal age to consent to the collection and processing of their personal information. In the U.S. and Latin America, “children” typically refers to individuals under 13 years of age.
Data Controller: The data controller is the subsidiary or affiliated entity of EdusynTech Solutions that is responsible for the personal information collected through our websites and applications, as follows:

Dystherapy Apps
(All applications under the Dystherapy brand)

EdusynTech Solutions
Address: [ESENTEPE MAH. BUYUKDERE CAD. LEVENT 199 NO: 199/6 SISLI/ ISTANBUL TURKIYE
Email: support@edusyntech.com

Other websites and apps
EdusynTech Solutions
Address:ESENTEPE MAH. BUYUKDERE CAD. LEVENT 199 NO: 199/6 SISLI/ ISTANBUL TURKIYE
Email: support@edusyntech.com

Data Processor: A person or organization that processes personal information on behalf of a data controller and acts only on the instructions of the data controller(s).
IP Address: Refers to the numerical address that identifies the access point through which you connect to the Internet, typically assigned by your Internet Service Provider (ISP). We may collect IP addresses to analyze the frequency of visits to various parts of our websites and applications, and in some cases, associate IP addresses with personal information.
Member: Refers to a subsidiary or affiliated entity of EdusynTech Solutions.
Notice: Refers to communication methods such as email sent to the last provided email address, notices posted on our websites and applications, or other methods in accordance with applicable law.
Parents: Refers to a parent or legal guardian.
Personal Information: Refers to any information that identifies an individual, such as their name, postal address, email address, or phone number. When anonymous information is linked to personal information, it is treated as personal information.
Public Forums: Refers to message boards, blogs, chat rooms, social community spaces, profile pages, and other forums on our sites or applications that may not have a restricted audience. Any personal information shared in these forums may be publicly visible and used without limitation. To request the removal of personal information from a public forum, please contact our support team.
Dystherapy Apps and Websites: Refers to Dystherapy and its affiliated entities offering products and services, which include educational games, applications, and other interactive services.

Guest Services: For inquiries, contact Dystherapy at EdusynTech Solutions, or via email at support@edusyntech.com.

This policy was updated: October 2024